How to Become a Desktop Administrator in 2023: A Step-by-Step Guide

The easiest way to get a quick IT Job is with a desktop administrator profile. In many IT or non-IT companies, desktop administrators are called desktop engineers, IT engineers, Hardware engineers, Site engineers, etc. There are many names but the profile is the same. A desktop administrator is a person whose main responsibility is to resolve all desktop-related issues, when we say desktop it is a combination of Desktop machines and portable Laptops. In short, a desktop engineer should resolve all endpoint-related issues.

There are many queries that I will try to answer in this blog like, what are the qualifications of a desktop engineer, what kind of tasks a desktop administrator has to perform, what are the technical skills required to become a desktop administrator, and which company you can get a desktop administrator job.

There are different types of endpoints (desktop or laptop), some are Microsoft Windows-based, some are Apple machines with Macintosh OS, and some are Linux OS machines. A desktop administrator is responsible to resolved all issues related to such machines.

desktop engineer

Qualification to become a Desktop Administrator

  1. Should be a graduate or a bachelor’s degree in any field.
  2. Should have MCP / MCSA or MCSE (Microsoft Certified Solutions Expert) certification. Sound knowledge of hardware and networking (A+ and N+, such course from any private training institute will be an added advantage.
  3. Skills in troubleshooting hardware issues, Mails issues, and basic installation and configuration of machines are a must.
  4. A minimum of 1+ years of experience is required; freshers from reputed institutes can also apply.
  5. Should have problem-solving skills and decent oral and written communication.
desktop administrator

Responsibilities of a Desktop Administrator

  1. Installation and configuration of Operating System (Windows, Linux, MAC).
  2. Troubleshooting issues related to desktop/laptop hardware.
  3. Installation and configuration of Anti-virus, resolving issues related to Anti-virus.
  4. Installation and configuration of Mail (O365, Outlook, Lotus Notes), resolving issues related to Mail
  5. Addition and Deletion of User accounts and machine accounts in Active Directory.
  6. Monitoring SLA of response and resolution tickets.
  7. Managing hardware vendors.
  8. Providing support to servers, printers, and scanners.
  9. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
  10. Perform Trend analysis, identify the top few incidents, and work with respective teams/individuals to minimize the incidents.
  11. Prepare weekly and monthly status reports.
hardware engineer

Salary Package of a Desktop Administrator

Normally a salary package of a desktop engineer is around 2-3lac per anum if you are a contract employee, but if you are a core employee of big multi-national companies like HCL, Accenture, TCS, HP, and Infosys, you may get a package between 4-6lac annually. The salary normally is higher in companies that are based out in the US, Europe, and Middle East countries.

Where to Apply for a Job?

You can find desktop engineer profiles in Job portals like Naukri, Monster, Indeed, and Linkedin. I would prefer LinkedIn as it is one of the best platforms to look out for Information Technology Jobs. Apart from the job portal, one can also apply for jobs in Job Fairs conducted by various MNCs. 

There are also Walk-in interviews that keep going on in various corporate companies. If your college has a good campus recruitment then you can easily get a job with a higher salary package.